| Heat 1 16:30 | Team | time | | 1. Gelete Burka | ETH | 4:12.08 | | 2. Anna Alminova | RUS | 4:12.50 | | 3. Sarah Bowman | USA | 4:12.91 | | 4. Helen Clitheroe | GBR | 4:13.97 | | 5. Fanjanteino Félix | FRA | 4:14.62 | | 6. Irene Jelagat | KEN | 4:15.63 | | 7. Roseanne Galligan | IRL | 4:17.04 | | 8. Ulrika Johansson | SWE | 4:22.94 | | -. Eliane Saholinirina | MAD | DNF |
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| Heat 2 16:42 | Team | time | | 1. Kalkidan Gezahegne | ETH | 4:08.91 | | 2. Natalia Rodríguez | ESP | 4:09.19 | | 3. Sylwia Ejdys | POL | 4:09.23 | | 4. Erin Donohue | USA | 4:10.12 | | 5. Natallia Kareiva | BLR | 4:12.91 | | 6. Yevgeniya Zolotova | RUS | 4:15.33 | | 7. Kelly McNeice-Reid | IRL | 4:16.26 | | 8. Charlotte Best | GBR | 4:16.40 | | 9. Nicole Edwards | CAN | 4:16.46 |
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